The role entails collaborating and working closely with the casualty claims team to identify risks and develop strategies aligned with departmental goals, with a particular focus on global quality assurance. This involves proactively investigating, evaluating, negotiating settlements, and resolving all allocated Casualty Claims within specified authority limits. Additionally, interpreting policy wordings accurately and adjusting claims accordingly is essential.
Building and maintaining relationships with brokers and stakeholders, both internally and externally, is crucial. The position also involves managing service providers, attorneys, and loss adjusters to ensure cost-effective and excellent service delivery to clients. Emphasis is placed on expediting claims finalization whenever possible, without resorting to panel attorneys.
